Terms and conditions

Preamble

These general conditions of sale apply to all sales concluded on the website

elixbeauty.com.

Company contact details are as follows:

• The link to our website:elixbeauty.com
• Company name: Germano Tony

• Mailing address: 8 Chemin Sainte Anne 06400 Cannes

• Email address: support@elixbeauty.com

• Company number: 853403095

The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented in the Seller's catalogues. The photographs and graphics presented are not contractual and cannot engage the responsibility of the Seller. The Customer is required to refer to the description of each Product in order to know its properties and essential particularities.

Product offers are within the limits of available stocks.

The customer declares to have read and accepted the general conditions of sale prior to placing his order. The validation of the order therefore implies acceptance of the general conditions of sale.

Article 1 - Principles

These general conditions express the entirety of the obligations of the parties. In this sense, the customer is deemed to accept them without reservation.

These general conditions of sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or by means of marketing or other distribution channels.

They are accessible on the elixbeauty.com website and will prevail, where applicable, over any other version or any other contradictory document.

Buyer and Seller agree that these terms and conditions govern their relationship exclusively. The seller reserves the right to modify its general conditions from time to time, which will be applicable as soon as they are put online.

If a condition of sale were to be lacking, it would be considered to be governed by the practices in force in the distance selling sector whose companies have their headquarters in France.

 

 

Article 2 - Content

Object. The purpose of these general conditions is to define the rights and obligations of the parties in connection with the online sale of goods offered by the seller to the buyer, from the elixbeauty.com website.

Capacity. Use of the site to place an order presumes acceptance of all the terms of these general conditions. Customer declares to be of legal age and able to contract under the law of his country or declares to represent, under a valid mandate, the person for whom he is placing the order.

Acceptance of the GCS. The Customer declares to have read the general conditions and to have accepted them before any purchase, which implies acceptance without subject to these general conditions of sale. By this acceptance, the customer acknowledges that he has benefited upstream from any order, from sufficient information and advice from the company, allowing him to ensure that the content of his order is appropriate to the needs that are his. These general conditions constitute the entirety of the rights and obligations of the parties in the context of their contractual relationship.

Unless proven otherwise, the data recorded by the Site constitutes proof of all facts, acceptance and transactions.

The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered by the seller to the buyer, from the elixbeauty.com website. .

Article 3 - The order

The buyer has the possibility to place his order online, from the online catalog and by means of the form which appears there, for any product, within the limit of available stocks.

The buyer will be informed of any unavailability of the product or the goods ordered.

For the order to be validated, the buyer must accept, by clicking where indicated, these general conditions. He will also have to choose the address and the delivery method, and finally validate the payment method.

The sale will be considered final:

- after sending the buyer confirmation of acceptance of the order by the seller by e-mail;

- and after receipt by the seller of the full price.

Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will take place within the framework of a possible exchange and the guarantees mentioned below.

In certain cases, including non-payment, incorrect address or other problem on the buyer's account, the seller reserves the right to block the buyer's order until the resolution of the problem.

For any question relating to the follow-up of an order, the buyer can send an email to the seller at the following email address:

support@elixbeauty.com

Call the following phone number: on the following days and times: Monday to Saturday 9am at 6 p.m.

The digitized registers, kept in the company's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments made between the parts. Archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

The transfer of ownership of the Products from the Seller, to the benefit of the Customer, will only be carried out after full payment of the price by the latter, and this regardless of the date of delivery of the Products.< /p>

The transfer of risks takes place from the seller to the customer at the time of physical possession of the goods by the customer, on the other hand if the customer selects the carrier himself, in this case the transfer risk takes place when the seller delivers the goods covered by the order to the carrier selected by the customer.

The Customer therefore acknowledges that it is up to the carrier to make the delivery and has no warranty claim against the Seller in the event of non-delivery of the goods transported.< /p>

Article 4 - Pre-contractual information

The Customer acknowledges having been informed by the Seller in a readable and understandable manner, by means of the provision of these General Conditions of Sale, prior to his immediate purchase or the placing of the order and in accordance with the provisions of article L 221-5 of the Consumer Code:

- on the essential characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity allowing him to acquire the Products with full knowledge of the facts, in particular with regard to their conditions of use.

The photographs and graphics presented are not contractual and cannot engage the responsibility of the Seller. The Customer is required to refer to the description of each Product in order to know its properties and essential particularities

- on the price of the Products and the application of a personalized price on the basis of automated decision-making and ancillary costs or, in the absence of payment of a prize, on any advantage provided instead of or in addition to it and on the nature of this advantage;

- on the terms of payment, delivery and performance of the sales contract;< /p>

- in the absence of immediate execution of the sale, on the deadlines for issuing Products ordered;

- on the identity of the Seller and all of his contact details;

- on the existence and terms of implementation of warranties (the legal warranty of compliance, warranty against hidden defects, any commercial warranties) and, where applicable, on after-sales service;

- on the possibility of having recourse to a consumer ombudsman, whose contact details appear in the these General Conditions of Sale, under the conditions provided for in the Consumer Code

- on the right of withdrawal (existence, conditions, deadline, methods of exercising this right and model form of withdrawal), the methods of termination, the handling of complaints and other important contractual conditions and, where applicable, the costs of using the technique of distance communication, the existence of codes of good conduct and sureties and financial guarantees;

- on accepted payment methods.

The fact for a Customer, to order on the Websitet "elixbeauty.com" ementails membership and full and complete acceptance of these General Conditions of Sale and obligation to pay for the Products ordered, which is expressly acknowledged by the Customer, who waives, in particular, to avail himself of any contradictory document, which would be unenforceable against the Seller.

Article 5 - Electronic signature

The online provision of the buyer's credit card number and the final validation of the order will constitute proof of the buyer's agreement:

- payability of sums due under the purchase order;

- signature and express acceptance of all operations carried out.

In case of fraudulent use of the credit card, the buyer is invited, as soon as this use is observed, to contact the seller at the following email address

support@elixbeauty.com

Or at the following telephone number: .

Article 6 - Order Confirmation

The seller provides the buyer with an order confirmation, by e-mail once payment has been made.

Article 7 - Proof of transaction

The computerized registers, kept in the seller's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. Archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

Article 8 - Product Information

The main characteristics of the Products, bringing together all the substantial information required by the applicable regulations and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the website "Indicate the website" in the product sheets and the Seller's catalog.

The Customer is required to read it before placing an order.

The choice and purchase of a Product are the sole responsibility of the Customer.

The photographs and graphics presented on the "elixbeauty.com" website are not contractual and cannot engage the responsibility of the Seller.

The Customer is required to refer to the description of each Product in order to know its properties, essential particularities and delivery times, as well as, in the event of continuous or periodic supply of a well, the minimum duration of the proposed contract.

The contractual information is presented in French and is subject to confirmation at the latest when the order is validated by the Customer.

Product offers are within the limits of available stocks, as specified when placing the order.

Article 9 – Pricing conditions

The seller reserves the right to modify its prices at any time, but undertakes to apply the current prices indicated at the time of the order, subject to availability on that date.

Prices are indicated in euros.

The customer buying a product sold all taxes included (TTC) will see a price taking into account the VAT applicable on the day of purchase of the product. Any change in the applicable VAT rate is reflected in the price of the products. In the event that the company benefits from a VAT-based franchise, it can legitimately invoice its products excluding tax (HT).

In the event that a customer located in a country of the European Union would be asked to pay VAT to receive his order, the latter must inform the seller before paying the sums claimed by the carrier or the customs administration, so that it can legitimately unblock the situation for the customer.

If the customer has nevertheless paid costs related to customs clearance such as VAT, customs duties or other processing fees, the customer may request a refund of only the VAT and customs duties, the only condition that the customer provide admissible proof of the payment thus paid.

Article 10 - Method of payment

This is an order with payment obligation, which means that placing the order implies payment by the buyer.

To pay for his order, the buyer has, at his option, all the payment methods made available to him by the seller and listed on the seller's website. The buyer guarantees to the seller that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form. The seller reserves the right to suspend any management of the order and any delivery in the event of refusal of authorization of payment by bank card on the part of officially accredited bodies or in the event of non-payment. In particular, the seller reserves the right to refuse to make a delivery or to honor an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. .

Payment of the price is made in full on the day of the order, according to the following terms:

• Bank card (Visa, Mastercard, etc)

Special offers and discount coupons. The company reserves the right to offer time-limited introductory offers, promotional offers or price reductions on its products and to revise its offers and prices on the site at any time, under the conditions provided for by law. The applicable prices are those in force at the time of purchase of the product by the customer, who cannot avail himself of other prices, prior or subsequent to his purchase. Discount vouchers may be subject to special conditions and remain strictly personal to their beneficiary and can only be used once.

In the event of a payment incident and/or fraud. L The company reserves the right to suspend any processing of the Order and any delivery in the event of non-payment or refusal to authorize payment by credit card from officially accredited bodies. In particular, the company reserves the right to refuse to honor an order from a customer who has not fully or partially paid a previous order or with whom a payment dispute is in progress.

The company may contact the customer to request additional documents to execute payment for the order. The company can rely on the information delivered by the order analysis system. The supply of the requested parts is necessary upon confirmation of the order by the company. In order to fight against credit card fraud, a visual verification of the means of payment can be carried out by the company before delivering the product. In the event of fraudulent use of his credit card, the customer is invited, as soon as this use is observed, to contact the company, without prejudice to the steps to be taken by the Customer with his bank.

Default or late payment. Interest and penalties provided for by law apply in the event of default or late payment by the Consumer Customer or professional.

Article 11 - Availability of products - Reimbursement - Resolution

Except in cases of force majeure or during periods of closure of the online store which will be clearly announced on the home page of the site, the shipping times will be, within the limit of stocks available, those listed below. Shipping times run from the date of registration of the order indicated on the order confirmation email.

The terms of delivery will be specified to the buyer on a case-by-case basis.

In the event of non-compliance with the agreed delivery date or deadline, the buyer must, before breaking the contract, order the seller to perform it within a reasonable additional period.

Failing performance at the end of this new period, the buyer may freely terminate the contract.

The buyer must complete these successive formalities by registered letter with acknowledgment of receipt or in writing on another durable medium.

The contract will be considered resolved upon receipt by the seller of the letter or writing informing him of this resolution, unless the professional has performed in the meantime.

The buyer may, however, immediately terminate the contract, if the dates or deadlines seen above constitute for him an essential condition of the contract.

In this case, when the contract is resolved, the seller is required to reimburse the buyer for all the sums paid, at the latest within 14 days following the date on which the contract was denounced.

In case of unavailability of the product ordered, the buyer will be informed as soon as possible and will have the possibility of canceling his order. The buyer will then have the choice of requesting either a refund of the sums paid within 14 days of their payment at the latest, or the exchange of the product.

Article 12 - Terms of delivery

Delivery means the transfer to the consumer of physical possession or control of the goods. The ordered products are delivered to the buyer by the seller's supplier according to the terms and time specified above.

The products are delivered to the address indicated by the buyer on the order form, the buyer must therefore ensure that it is correct. Any package returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the buyer's expense. The buyer can, at his request, obtain the sending of an invoice to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.

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If the buyer is absent on the day of delivery, the delivery person will leave a notice in the mailbox, which will allow the package to be collected at the place and time indicated.

If at the time of delivery, the original packaging is damaged, torn, open, the buyer must then check the condition of the items. If they have been damaged, the buyer must imperatively refuse the package and note a reservation on the delivery note (package refused, because opened or damaged).

The buyer must indicate on the delivery note and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged parcels, broken products ...).

This verification is considered to have been carried out when the buyer, or a person authorized by him, has signed the delivery slip.

The buyer must then confirm these reservations by registered mail to the carrier no later than two working days following receipt of the item(s) and send a copy of this letter by fax or simple mail to the seller at the address indicated in the legal notices of the site.

If the products need to be returned to the seller, they must be the subject of a return request to the seller within 14 days of delivery. Any complaint made outside this period cannot be accepted. The return of the product can only be accepted for products in their original condition (packaging, accessories, instructions, etc.).

The products should be returned to the following address:

• 8 Chemin Sainte Anne 06400 Cannes

The product will be delivered within a maximum of 14 days.

The products are offered for sale and delivered within the limits of available stocks. In the event of unavailability of the product ordered, the customer will be immediately informed by the company, which may offer him a product of equivalent quality and price or, failing that, will refund the order if the Customer is a consumer. Apart from reimbursement of the price of the unavailable product, the company is not liable for any cancellation compensation, unless the non-performance of the contract is personally attributable to it.

Return costs are the responsibility of the customer.

Article 13 - Delivery errors

The buyer will have to formulate with the seller. Any complaint of delivery error falls within the legal withdrawal period mentioned in these general conditions of sale or, if provided for, in accordance with the contractually determined within the framework of a commercial guarantee present within these GCS. Any complaint made after this period will be rejected.

The complaint may be made, at the buyer's choice:

- by phone at the following number:

- by e-mail to the following address:

support@elixbeauty.com

Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the buyer.

Upon receipt of the complaint, the seller will assign an exchange number for the product(s) concerned and will communicate it by e-mail to the buyer. The exchange of a product can only take place after the allocation of the exchange number.

Article 14 - Product warranty

14-1 Legal guarantee of conformity

The Seller undertakes to deliver goods that comply with the contractual description as well as the criteria set out in Article L217-5 of the Consumer Code

It responds to defects of conformity existing at the time of delivery of the Products and which appear within a period of two years from this.

This warranty period applies without prejudice to articles 2224 and following of the Civil Code, the limitation period beginning to run on the day of knowledge of the lack of conformity by the Customer.

The defects of conformity which appear within a period of twenty-four months or twelve months in the case of second-hand goods from the delivery of the Products, are, except evidence to the contrary, presumed to exist at the time of delivery.

In the event of a lack of conformity, the Customer may require the Products delivered to be brought into conformity by repair or replacement or, failing that, a price reduction or the cancellation of the sale, under the conditions legal.

He may also suspend the payment of all or part of the price or the delivery of the benefit provided for in the contract until the Seller has satisfied his obligations under the legal guarantee. of conformity, under the conditions of articles 1219 and 1220 of the civil code.

It is up to the Customer to ask the Seller to bring the Products into conformity, by choosing between repair and replacement. The compliance of the property takes place within a period not exceeding thirty days following the Customer's request.

The repair or replacement of the non-conforming Product includes, where applicable, the removal and recovery of the latter as well as the installation of the Product brought into conformity or replaced.< /p>

Any Product brought into conformity within the framework of the legal guarantee of conformity benefits from an extension of this guarantee of six months.

In the event of replacement of the non-compliant Product when, despite the Customer's choice, the compliance has not been carried out by the Seller, the replacement causes a new period of time to run for the benefit of the Customer of legal guarantee of conformity, from the delivery of the replaced Product.

If the requested compliance is impossible or entails disproportionate costs under the conditions provided for in Article L 217-12 of the Consumer Code, the Seller may refuse it. If the conditions provided for in Article L 217-12 of the Consumer Code are not met, the Customer may, after formal notice, pursue the forced execution in kind of the solution initially requested, in accordance with Articles 1221 et seq. of the civil code.

If the requested compliance is impossible or entails disproportionate costs under the conditions provided for in Article L 217-12 of the Consumer Code, the Seller may refuse it. If the conditions provided for in Article L 217-12 of the Consumer Code are not met, the Customer may, after formal notice, pursue the forced execution in kind of the solution initially requested, in accordance with Articles 1221 et seq. of the civil code.

The Customer may finally demand a price reduction or the resolution of the sale (unless the lack of conformity is minor) in the cases provided for in Article L 217-14 of the Consumer Code .

When the lack of conformity is so serious that it justifies the reduction of the price or the immediate resolution of the sale, the Customer is then not required to request repair or replacement beforehand. of the non-conforming Product.

The price reduction is proportional to the difference between the value of the Product delivered and the value of this good in the absence of the lack of conformity.

In the event of cancellation of the sale, the Customer is refunded the price paid against return of the non-compliant Products to the Seller, at the latter's expense.

The refund is made upon receipt of the non-compliant Product or proof of its return by the Customer and at the latest within fourteen days, with the same means of payment as that used by the Customer during payment, unless expressly agreed by the latter and in any event at no additional cost.

The foregoing provisions are without prejudice to the possible allocation of damages to the Customer, for the damage suffered by the latter as a result of the lack of conformity.

14-2 Legal warranty against hidden defects

In accordance with articles 1641 and following of the Civil Code, the seller is liable for hidden defects that may affect the property sold. It will be up to the buyer to prove that the defects existed at the time of the sale of the property and are likely to make the property unfit for the use for which it is intended. This guarantee must be implemented within two years from the discovery of the defect.

The buyer can choose between rescinding the sale or reducing the price in accordance with article 1644 of the Civil Code.

14-3 The commercial guarantee

The commercial guarantee means any contractual commitment of a professional towards the consumer with a view to reimbursement of the purchase price, replacement or repair of the Product, in addition to its legal obligations aimed at guaranteeing the conformity of the good the company offers the customer the possibility of returning the product ordered on the Site within 14 days of its receipt to request an exchange or a refund. No product may be exchanged or refunded under the commercial warranty in the following cases, without prejudice to any other case provided for in the general conditions: sale and promotional items; presentation articles; custom-made items; personal hygiene items, such as toothbrushes, hair bands, underwear and jewelry; modified or assembled items; article which mixes inseparably with other articles after its delivery; items rendered unusable due to misuse; the services, once they have been performed.

In the event of application of the 14-day commercial guarantee, the return costs paid by the customer remain at his expense and will not be reimbursed. The customer has the possibility of using the mode of transport which seems to him the most adapted. The responsibility of the company cannot be engaged if the Customer's package is lost or is never received by the logistics center of the company. It is recommended to use the services of the Post Office with a registered parcel shipment for its security and the tracking of the shipment. The request to exercise the commercial guarantee must be sent before the end of the expiry of the applicable period by writing by email to support@elixbeauty.com. The company reserves the right to refuse any request after the deadline.

Article 15 - Right of withdrawal

Application of the right of withdrawal

The buyer has a period of 14 days from the date of delivery of his order to return any item that does not suit him and request an exchange or refund without penalty, at except for return costs which remain the responsibility of the buyer.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be resold in new condition, accompanied by the purchase invoice.

Damaged, soiled or incomplete products are not taken back.

The right of withdrawal can be exercised online, using the withdrawal form available on this website. In this case, an acknowledgment of receipt on a durable medium will be immediately communicated to the buyer. Any other mode of declaration of withdrawal is accepted. It must be unambiguous and express the will to retract.

In case of exercise of the right of withdrawal within the aforementioned period, the customer must notify his right of withdrawal

by email to the following address:support@elixbeauty.com

The price of the purchased product(s) is reimbursed and delivery costs are reimbursed.

Return costs are the responsibility of the buyer.

The exchange (subject to availability) or refund will be made at the latest, within 7 days of receipt, by the seller, of the products returned by the buyer within the conditions provided above.

Exceptions

According to article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts:

- supply of goods whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period;

- supply of goods made to the consumer's specifications or clearly personalized;

- supply of goods liable to deteriorate or expire rapidly;

- supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;

- supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;

- supply of alcoholic beverages whose delivery is deferred for more than thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional;

- maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency;< /p>

- supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;

- supply of a newspaper, periodical or magazine, except for subscription contracts to these publications;

- supply of digital content not supplied on a material medium, the execution of which has begun after the consumer's prior express agreement and express waiver of his right of withdrawal.

The company is not required to reimburse the additional costs if the consumer has expressly chosen a more expensive delivery method than the standard delivery method offered by the professional.

Article 16 - Force majeure and contingencies

Any circumstances beyond the control of the parties preventing the performance under normal conditions of their obligations are considered as causes for exemption from the obligations of the parties and lead to their suspension.

The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.

Will be considered as cases of force majeure all irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, beyond the control of the parties and which cannot be prevented by the latter, despite all reasonable efforts possible. Expressly, are considered as force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

The parties will come together to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party.

If the case of force majeure, preventing the fulfillment by one of the two parties of its contractual obligations, lasts longer than 90 days, in this case the party who considers itself injured may resolve unilaterally the contract that binds him to the other party.

In addition to cases of force majeure, which may affect the performance of contracts by one or other of the parties to the sales contract, there is also the hypothesis of unforeseeability which takes into account the increase in the price of any raw material or any goods or services necessary for the production, manufacture, provision, dispatch, of a good sold by the seller, making it impossible under reasonable conditions for the seller to continue to offer this property for sale or to perform its contractual obligations. In such a case, the seller cannot be regarded as being at the origin of a failure to perform his contractual obligations, the customer cannot unilaterally terminate the contract without having previously and in good faith, try to find a amicable solution or renegotiate the contract concluded with the seller. In any event, in the event of unforeseen circumstances, the seller cannot be held responsible for the inconveniences, disadvantages, loss of chances, suffered by the customer.

Article 17 - Intellectual Property

The content of the website remains the property of the seller, the sole holder of the intellectual property rights to this content.

Buyers agree not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting.

Article 18 - Data Protection

The personal data provided by the buyer is necessary for the processing of his order and the establishment of invoices.

They may be communicated to the seller's partners responsible for the execution, processing, management and payment of orders.

The buyer has a right of permanent access, modification, rectification and opposition with regard to information concerning him. This right can be exercised under the conditions and according to the methods defined on the site elixbeauty.com

Article 19 - Partial non-validation

If one or more stipulations of these general conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent court , the other stipulations will retain their full force and scope.

Section 20 - Non-waiver

The fact for one of the parties not to take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation involved.

Article 21 - Title

In case of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.

Article 22 - Language of the contract

These general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

Article 23 - Mediation and dispute resolution

The buyer may resort to conventional mediation, in particular with the Consumer Mediation Commission or with existing sectoral mediation bodies, or any alternative dispute resolution method (conciliation, example) in the event of a dispute. The names, contact details and e-mail addresses of the mediator are available on our site.

In the event of difficulty in the execution of the Contract, the consumer Customer residing in Europe has the possibility, before any legal action, to seek the recourse of a consumer mediator.

In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up a platform for Online Dispute Resolution, facilitating the independent out-of-court settlement of online disputes between consumers and professionals in the European Union. This platform can be accessed at the following link: https://webgate.ec.europa.eu/odr/.

Article 24 - Applicable law

These general conditions are subject to the application of French law. The competent courts are the French courts.

This is the case for substantive rules as well as formal rules. In the event of a dispute or complaint, the buyer will first contact the seller to obtain an amicable solution.

Article 25 - Protection of personal data

Data Collected

The personal data collected on this site are as follows:

- account opening: when creation of the user's account, his first names, surnames, payment data, and location

- login: when the user logs in to the website, the one -it records, in particular, its first names, surnames, payment data, connection data, usage data, and location

- profile: the use of the services provided on the website makes it possible to inform a profile, which may include an address and a telephone number - payment: as part of the payment for products and services offered on the website, it records financial data relating to the bank account or credit card of the user;

- communication:when the website is used to communicate with other members , the data concerning the user's communications are subject to temporary storage;

- cookies: cookies are used as part of the use of the site . The user has the option of disabling cookies from their browser settings.

Use of personal data

The personal data collected from users is intended to provide the services of the website, to improve them and to maintain a secure environment. Specifically, the uses are as follows:

- access and use of the website by the user;

- website operation management and optimization;

- organization of the Payment Services terms of use;

- verification, identification and authentication of data transmitted by the user;

- offering the user the possibility of communicating with other users of the website ;

- implement user support;

- personalization of the Services by displaying advertisements based on the browsing history of the user, according to his preferences;

- prevention and detection of fraud, malware (malicious software or malicious software) and incident management security;

- management of possible disputes with users;

- sending commercial and advertising information, based on user preferences.< /p>

Sharing personal data with third parties

Personal data may be shared with third-party companies, in the following cases:

- when the user uses the payment services, for the implementation of these services , the website is in contact with third-party banking and financial companies with which it has entered into contracts;

- when the user publishes, in the free comment areas of the website, information publicly available;

- when the user authorizes a third party website to access their data;

- when the website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to user data, as part of the performance of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data. staff;

- if required by law, the website may perform data transmission to give following complaints made against the website and to comply with administrative and judicial procedures;

- if the website is involved in a merger, acquisition, sale of assets or receivership proceedings, it may be required to assign or share all or part of its assets, including personal data. In this case, users would be informed, before the personal data is transferred to a third party.