Return and Refund Policy

Preamble

You will be responsible for the shipping costs associated with returning your item. We are not responsible for any loss or damage occurring during transit. You must also, for all returns, prepay the cost of shipping and insurance (if applicable). If your return is eligible for a refund, the refund will not include any shipping and handling charges that may appear on the packing slip or invoice.

When we receive the returned product, we will examine it and notify you by email, within a reasonable time, whether you are entitled to a refund or exchange. If you are eligible for an exchange or refund, we will replace the product or refund the purchase price (depending on the original payment method).

Coordinates:

  • The link to our website:elixbeauty.com
  • Company name: Germano Tony
  • Mailing address: 8 Chemin Sainte Anne 06400 Cannes

• Email address: support@elixbeauty.com

  • Company number: 853403095

Item 1 - Returning Unopened Items:< /b>

We only accept returns for items returned within 14 days of delivery as indicated by the original tracking information.

Article 2 - Exchanges

We only exchange defective or damaged goods. When you consider a product to be defective, please contact us, within 14 days of your purchase, at the telephone number or email address below and provide details of the product and the defect. We will then tell you how to return the product.

Article 3 - Shipping

Article 3 - Shipping

In the situation where the customer wishes to return the product purchased on the site to the seller for any reason whatsoever, the customer must inform the seller beforehand, so that the latter can communicate to him the instructions related to the return of the product. If the customer returns the product to the seller on his own initiative, the seller may refuse the package and not proceed with the refund.

We are not responsible for any loss or damage during transit. If your return is eligible for a refund, the refund will not include any shipping and handling charges that may appear on the packing slip or invoice.

To return or exchange the item you purchased, please mail it, along with a copy of your receipt and any other information concerning your purchase, at the address given in the coordinates below:

  • 8 Chemin Sainte Anne 06400 Cannes

Article 4 - Process

When we receive your item, we will review it and notify you by email within a reasonable time if you are eligible for a refund or exchange.

If you are eligible for a refund, we will refund the purchase price and a credit will be applied to the original form of payment. Shipping and handling charges you have already paid are non-refundable and amounts refunded n not include shipping cost. A maximum period of 7working daysafter receipt of our email may time out, before refund has been received.

If you qualify for an exchange, we will ship a new item to the original shipping address.

Article 5 - Gifts

If the returned item was identified as a gift when purchased and shipped directly to you, you will receive a credit -gift equal in value to your return. If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and it will know that you have returned the item.